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One magical ingredient for great customer satisfaction...

In the whimsical world of business, there's a magical potion that brews the perfect blend of customer delight: Reflection! Taking a moment to pause and ponder allows us to sprinkle a dash of enchantment into every customer interaction.

Picture this: A cozy nook where fairy lights twinkle and tea leaves whisper secrets of customer preferences. Here, we sip on cups of reflection, pondering past encounters and weaving them into spells of exceptional service.

Reflection isn't just a potion; it's a wand that helps us conjure moments of pure delight for our cherished patrons. By tapping into the magic of past experiences, we uncover hidden treasures of insight and sprinkle them into our service cauldron.  We appreciate and acknowledge all feedback to ensure we are always striving for better, better then best... 

So, let's raise our wands to reflection, the secret ingredient in our recipe for customer satisfaction! For us it isn't so much time sitting sipping tea as time of feet experiencing huge elevation and km's of trails to refill our cups.  Our most recent cut filling was at the Tarawera Ultra-run doing the first 95km of the Miler ... what an incredible community, brilliant volunteers, exceptional trails and beautiful running partners.... 


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